Piagam Kapal Pribadi

Booking and Payment

• Booking Process: Bookings can be made through our website or with authorised agents. We encourage you to book directly with Golden Island Cruises . This allows us to personally handle your booking details and address any specific questions or requests you may have, minimizing the potential for miscommunication and ensuring a smooth journey from start to finish. A confirmation email will be sent upon successful booking.
• Payment Terms: For customers who wish to make a booking, a deposit of 50% of the total price is required. The remaining balance must be settled at least one week (7 days) prior to your departure date. We accept Bank transfer & Cashlez apps.
• Pricing: The tour price includes accommodation as described, meals onboard, and specified activities. It excludes flights to/from the departure point, personal expenses, and optional activities not explicitly mentioned. Please refer to your specific tour itinerary for inclusions.

Cancellations and Amendments by the Guest: 

• Cancellations made 60 days prior to departure may be eligible for a 100% refund (minus admin fees).
• Cancellations within 30 days of departure may incur a 50% cancellation fee.
• Cancellations less than 30 days before departure are generally non-refundable.
• Booking amendments are subject to availability and may incur administrative fees.

Cancellations and Amendments by Golden Island Cruises:

We reserve the right to cancel or amend tours due to unforeseen circumstances such as severe weather, safety concerns, or logistical issues. In such cases, we will offer a full refund or the option to reschedule to an alternative date, subject to availability. We are not responsible for any consequential losses incurred by the guest due to such cancellations or amendments.