Komodo Luxury Cruise Lombok to Flores By Klm Eternity

Rates

Infants (under 2 years old): free of charge
Toddlers (2–5 years old): 50% of the normal rate
Children (over 5 years old): full price

Payment Terms

A deposit is required to guarantee the booking. The payment must be completed within the specified time after receiving confirmation.

The remaining balance must be paid before the sailing date.

Any bank charges incurred for transfers are the responsibility of the guest. We require receipt of the full amount as stated in the invoice.

Full payment must be completed before departure. Guests who have not completed payment will not be allowed to board.

Cancellation

Cancellation by the guest is non-refundable. However, the booking may be transferred to another person.

In case of cancellation due to government restrictions, flight cancellations, or force majeure, all payments will be held as a deposit and can be used for rescheduling within 12 months, subject to availability.

If no rebooking is made within 12 months, all payments will be forfeited.

Liabilities

By making payment, guests agree to be responsible for any damage or loss caused to the boat or equipment due to their negligence.

All activities during the trip are at the guest’s own risk.

We are not liable for any loss, damage, injury, illness, or death, except where caused by proven negligence.

Booking Conditions

Bookings are confirmed only after deposit payment is received.

We reserve the right to cancel any reservation if payment is not completed.

Rescheduling is subject to notice period and availability.

Deposits are non-refundable but may be used for future bookings within 12 months.

Check-in & Check-out

Check-in and check-out times are subject to change depending on weather and operational conditions.

Guests must arrive on time. Late arrival may result in missing the trip without refund.

Itinerario

We reserve the right to change or modify the itinerary at any time due to weather conditions, safety considerations, or other unforeseen circumstances.

Such changes do not entitle guests to any refund or compensation.

Guest Responsibility

All guests must follow the instructions of the crew at all times.

Any behavior that endangers safety, including illegal activities or misconduct, may result in removal from the trip without refund.

Replacement Vessel

In case of technical issues before departure, we may provide a replacement vessel or reschedule the trip, subject to availability.

Once the trip has started, any technical decision will be made by the captain for safety purposes.

Bad Weather Conditions

Bad weather is considered force majeure. In such cases, the trip may be rescheduled. No cash refund will be provided.

Feedback / Complaints

All complaints must be reported during the trip so that immediate action can be taken.

Formal complaints must be submitted no later than 2 days after the trip.

Complaints submitted after this period will not be considered.

Force Majeure

Force majeure includes events beyond our control such as natural disasters, extreme weather, pandemics, technical failure, or government regulations.

In such cases, the trip will be rescheduled within 12 months. No refund will be provided.

Acceptance

By confirming the booking, guests acknowledge that they have read, understood, and agreed to all terms and conditions stated above.