Privacy Policy

Welcome to 17Tour Agency. This privacy policy explains how we collect, use, and protect your personal information. By using our website, you agree to this privacy policy.

Information & Data

  1. Information We Collect Personal Information We may collect personal information such as your name, address, phone number, and email address when you make a reservation or subscribe to newsletters.
  2. Non-Personal Information We may also collect non-personal information, such as demographic data or website usage statistics, to improve our services. Use of Information The information we collect is used for:
  • Processing reservations and payments.
  • Sending updates and travel-related information.
  • Providing customer service.
  • Sharing Information We will not sell, rent, or transfer your personal information to third parties without your consent, except when necessary to process transactions or comply with the law.
  • Security We are committed to protecting your personal information and implement physical, electronic, and administrative security measures.
  • Cookies Our website may use cookies to enhance the user experience. You can disable cookies through your browser settings.

Term and Condition

  1. Terms and Conditions Cancellation and Refund Cancellation can be made with a notice of 7 days before the departure date. For daily trips in Gili Trawangan and Lombok, and for Package trips organized by third parties (Service Providers), cancellation can be made with a notice of 15 days before the departure date.
  2. No refund will be issued without prior notice as specified above. The entry fee will be allocated to the cancellation fee. Refund will only be processed if the cancellation meets the specified conditions.
  3. Delays and Changes 17Tour Agency takes full responsibility for delays or schedule changes caused by natural conditions or other unforeseen events. We will refund the full amount received by 17Tour Agency.
  4. Disclaimer 17Tour Agency is not responsible for loss, damage, or injury that occurs during the journey due to personal negligence.

 

Contact Us If you have any questions or feedback about our privacy policy, please contact us at:

  • Address: 17Tour Agency Jalan Wisata Indah No. 17, Gili Trawangan, Lombok
  • Email: [email protected]
  • Phone: +62 819 3540078
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